Visit UNAVCO's Outage Status Home Page for a schedule of upcoming planned maintenance activities or current Internet connectivity issues that may be impacting UNAVCO web or ftp servers. The Outage Status Home Page is maintained outside of UNAVCO's facilities and status updates will be posted on that site during any planned or unplanned outage.
UNAVCO provides multiple ways to get help that are documented on this page, including:
- Frequently Asked Questions
- Knowledge Base
- Request Support
- Help by Section — i.e. Community, Projects, Instrumentation, ...
- Specialized Email Lists — for media, web site issues, ...
- Staff Listing
- Community Mail Lists
- Community Forums
- Geophysical Event Response — for help coordinating community field activities, hardware, data collection, and data requests following an earthquake or other notable geophysical event
Also see our Glossary of geodetic terms and related support technology terms.
Frequently Asked Questions
Please visit the appropriate FAQ area for more information about the extent of support and services offered at UNAVCO:
Knowledge Base
Explore our Knowledge Base, for technical information spanning GNSS receiver use, monumentation, software, data processing, and more.
Request Support
Request Support from UNAVCO. To ensure the quickest response, use this form for any support request including proposal development, budgets, campaign data collection, permanent station installation and maintenance, network monitoring, archiving, education and outreach programming, etc.
When not requesting formal UNAVCO project support and looking to ask general support questions related to UNAVCO activities, see the sections below for specific areas of interest. If you can't figure out what area of interest you would like to inquire about, email support
unavco.org.
Help by Section
For quick questions or comments regarding our main site Sections, first visit the specific Help page for that Section or use the associated e-mail address.
| visit first: Help with Section | Section E-mail Address | notes |
|---|---|---|
| Help with Community Connections | communityunavco.org |
|
| Help with Projects | projectsunavco.org |
|
| Help with Instrumentation | instrumentationunavco.org |
|
| Help with Data | dataunavco.org |
see other specialized Data emails below |
| Help with Software | softwareunavco.org |
see other specialized Software emails below |
| Help with Science Connections | scienceunavco.org |
|
| Help with Education | educationunavco.org |
Specialized Email Lists:
Email scienceunavco.org — for media related questions about UNAVCO.
Email webmasterunavco.org — for problems, comments, or questions specifically regarding UNAVCO's Web site.
Other specialized email lists:
| specialized Data e-addresses | when to use |
|---|---|
| rtgpsunavco.org |
to request account for real-time data access |
| archive-gpsunavco.org |
for GPS/GNSS data archiving |
| archive-sarunavco.org |
for SAR data archiving, mission tasking |
| archive-tlsunavco.org |
for TLS data archiving |
| archive-strainunavco.org |
for surface laser and borehole strainmeter (BSM) data archiving questions |
| archive-seismicunavco.org |
for borehole seismometer data archiving questions |
| archive-tiltunavco.org |
for borehole tilt data archiving questions |
| web-services-devunavco.org |
for web service questions |
| specialized Software e-addresses | when to use |
|---|---|
| teqcunavco.org |
for any question regarding teqc software |
| dataworksunavco.org |
for any question regarding Dataworks data management software |
| gsacunavco.org |
for any question regarding GSAC data management software |
Still unsure? Then email helpunavco.org.
Staff Listing
If you know who you need to contact at UNAVCO, see our Staff Directory for email or telephone information.
Community Mail Lists
UNAVCO provides community mail lists for seeking support from the community at large on a variety of topics. Archives of these lists' activity are available online. The following list shows examples of some of the topics available for subscription.
| List | Description |
|---|---|
| unav_all | UNAVCO Community mail list |
| members | UNAVCO Member and Associate Member Representatives |
| edu-learning | announcements from UNAVCO Education & Community Engagement |
| dataworks | Dataworks for GNSS community mail list |
| gsac | GSAC (Geodetic Seamless Archive Centers) community mail list |
| supersites | contact list for Supersites |
| unav-data | announcements from UNAVCO Data group |
Community Forums
The UNAVCO Community Forums provide online web-based forums where discussions can take place and be browsed. Feel free to request a new forum for a topic of interest to you and the UNAVCO Community by sending an email to webmasterunavco.org.
Last modified: Thursday, 19-Oct-2017 21:34:37 UTC
2018